If you value your own time and sanity you will avoid virgin at all costs. I cannot begin to explain the awful experience that I have had with them... The customer service is the worst I have seen. Something as simple as cancelling my services because I moved house ended up with a default on my credit score and lost me the sale of a property. That is a very simple overview of what happened, but I have wasted 6 months of my life trying to sort something so simple and you just get passed from team to team, because apparently none of them are the "Right team" to cancel a service. AVOID Update - after all of the above, they finally contacted me after I put a negative review and arranged to pick up their modem. They have failed to do so 4 times and now they have charged me and threatened my credit score. This was their response (Attached) You'll also see evidence of the tests and at the top I have clearly arranged collection, was there a collection? You bet not. Was there a text the day before like is says in the texts? Absolutely not.