Never even managed to get it installed - totally incompetent customer service staff who lie, stall and divert to waste hours (lots) of your time and don't actually provide any sort of solution to the problems that they create. After having my installation cancelled several times within 12 hours of the scheduled time and booking 2 days holiday unnecessarily, I cancelled our install and opted to go for a company with a better reputation. No amount of effort I put in to ensure that they'd be able to install made a whisper of different, then they'd promise to send a dongle to use in the meantime - 5 different people in their customer service over 4 weeks told me they were sending a dongle - nobody sent a single thing and nobody once actively informed me of anything. Virgin media could offer the best internet in the world for free, and I still would never deal with them again - honestly the worst experience I've ever had with a company anywhere in the world. The funniest thing is they wouldn't even allow me to make a complaint as I didn't have a live contract yet - Virgin Media are an absolute joke!
4 months ago
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Virgin Media has a 1.2 average rating from 1,853 reviews

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Alice, Customer Support

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