Since I got a new modem-router (Hub 5 I think), the quality of the WiFi is disastrous, and is the same feedback from friends, colleagues and online reviews. I asked Virgin to change my router with the old one that worked perfectly. A Virgin personal took my router but didn't have one for replacement, which is very disappointing. I called Virgin and spoke to a support personel, and because my contract was finished since a few months, they can't send me a replacement without renewing for a 18-month contract. So I don't have Internet and if I cancel my contract I have to pay 30-day notice, that is I have to accept to pay without enjoying the service. This is outrageous, over the years Virgin has become the worst broadband provider, they miss all that the client look for except taking your money.