Absolutely useless service ,no communication and treat the customer the worst I had received a payment overdue from them a few days ago and all of a sudden they cut my internet connection. I do have a direct debit with them every month which I am paying my monthly bill. had attached my bank statements to them by email and was expecting from them to fix my internet connection promptly and apologise for their mistake or compensate me for all this days that i have to pay from my pocket to have some internet at home but after 5 days nobody communicate with me ,when i try to call them the automatic answer machine says that my account is freezed and have to do the payment for them to be able to unfreeze it Literally i don't have words to express my frustration I will certainly discuss it with my solicitor and get another broadband that cares about their customers