If could give -10 I would. Previously with sky for 18+ years no issues other then slowish internet so went for virgin for speed …… oh how ironic Please anyone thinking of moving to these jokers avoid Richard Branson et al makes millions and has all overseas workers whos standard response to any frustration is “I understand” and then carry on as normal Lies lies and more lies. Even have engineers come to house say simple job and personally call If any more delays… again no replies Give dates constantly move then more promises more dates moved Explained with wife in tears need internet to work anything. Kids homework her work from home Was set for early Nov then end nov then mid December then poss mid December Shame on you Virgin I doubt any change as simply don’t care But sure they will say “I understand” Please anyone avoid I promise it’s not worth the difficulty