I have only had virgin for 2 months. I am not happy with virgin. I feel like cancelling my direct debit. I am not paying another penny. My broadband has stopped working since Tue 29/11/22. Virgin will send someone to my home Sat 03/12/22. That is beyond a joke. My wife works home home and she needs the broadband to be working. We will have zero earnings for 4 or 5 days because of Virgin is taking this length of time to get someone out to fix it And I have 2 kids, you can imagine what my 2 kids will be like without broadband for 4 or 5 days. They cant watch Netflix, they cant play there playstation online, they cant stream movies. I understand my credit rating will get impacted if I stop my direct debit. But I have already made up mind. Terrible customer service as well. I switched from BT broadband to virgin. BIG BIG BIG MISTAKE. And another thing i am still waiting on my £100 Amazon voucher. I was meant to receive it for signing up. Well it's 2 months I have been waiting. And another thing, BT BROADBAND has a much better signal than VIRGIN. With BT I could get a good signal up and down stairs, all over my House I got a good signal. With virgin the signal buffers up the stairs. I would give virgin zero starts if it was possible. I am gonna find every website and give virgin a bad review, and hopefully people don't go with virgin. Everything I have said 100 per cent correct. If you go with virgin you will regret it.
1 year ago
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Virgin Media has a 1.2 average rating from 2,188 reviews

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