Utter criminals 6 months receiving 6Mbps instead of 60 No option to cancel on website, no email for cancellation On phone, retentions department actively ignored all my requests to cancel - total process alone took 2.5hrs Staff were totally unbothered or unsurprised be the situation Refused to provide any regulator or manager information despite legal responsibility Kept me waiting on hold and refused direct answers to questions for over an hour as part of the psychological process to get me to give up trying to cancel Utter criminal mafia - avoid at all costs