erview Reviews About Virgin Media Reviews 72,055 • Poor TrustScore 2 out of 5 2.1 VERIFIED COMPANY In the Telecommunications service provider category www.virginm Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 1 week Reviews 2.1 72,055 total 5-star 10% 4-star 6% 3-star 11% 2-star 12% 1-star 61% Chris 2 reviews Rated 1 out of 5 stars I have had 3 appointments cancelled in… I have had 3 appointments cancelled in the last week without warning. Apparently the Last emergency one was never booked. So after 7 days of chasing them for a engineer which equates to 7 days missed work, no TV, Phone or Internet. And thanks to modern technology we can't access the heating in the house without WiFi so we are now at -8 with a baby and unable to do anything about it but freeze! Every time we call to ask whats happening with the engineer they try and move out appointments further away and tell us we never had these appointments booked. We have all the times and dates of the calls but apparently they can't listen to them either to confirm. So some one is talking though a hole in their butt and it ain't us. Absolutely descusting customer service and I wouldn't recommend them to anyone again. From the 8th until the 12th I've called them and been called a liar about my booked appointments. Get Richard to call me so I can give him a ear full!
1 year ago
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