If you are considering moving to Virgin Media, please read this and all the other scathing reviews online. I cannot stress enough: JUST DO NOT DO IT! STAY AWAY FROM VIRGIN MEDIA; THEY WILL PROMISE THE EARTH AND DELIVER NOTHING. Took out a contract in September and have had nothing but stress. Virgin do not answer texts or emails. I called, emailed and texted the chap who onboarded me in September numerous times. He simply ignored every attempt to contact him. But when he was getting me to sign up: ''Here are my contact details, contact me anytime should you have any questions'' Our instalment date has now been postponed five times. Yesterday an engineer arrived to do the interior work and even he didn't know that the exterior work had not been carried out. I have had 2 calls from people speaking english with such strong overseas accents I could not understand a word that was said. One was a mailbox message which I played to others: no one understood what was being said. I have nothing against overseas workers but they should have at least a basic english pronunciation to be understandable. Today we were told an engineer would come to do the exterior work on 31st December. Then a few hours later someone called to say it would be postponed again until February. Then two minutes later an email arrived saying it would be on 31st December! It seems no department of Virgin media knows what another is doing, and there is a severe lack of information exchanged within the company. My fear is, if this is the state of the service before it is even installed, what would it be like if something were to go wrong??! I will be cancelling my contract, and continue with BT in the hope they have fibre to my door soon. Virgin Media you should be very ashamed. Your service is a disgrace. Take some time to read all your shameful reviews online and do something about the state of your so called 'service'. LIKE MANY PEOPLE HERE ON TRUSTPILOT AND OTHER ONLINE REVIEW PORTALS: I ADVISE ANYONE CONSIDERING USING VIRGIN MEDIA TO STAY AWAY!! UPDATE 20.12.22 After almost 30 minutes on the telephone I have finally just cancelled the contract. Never have I experienced such bad service from a company. The list of inaccuracies and poor service within Virgin is inconceivable. To conclude I can only say: read the reviews, there's a reason Virgin only has 10% 5 star and 61% 1 star, and reiterate what I wrote at the top: STAY AWAY FROM VIRGIN MEDIA; THEY WILL PROMISE THE EARTH AND DELIVER NOTHING.
3 months ago
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Virgin Media has a 1.2 average rating from 1,851 reviews

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