Absolute liars! I was given a connection date of 29th December. On the 21st December I was advised my connection would now be 13th of January I called and asked if they would be advising my current supplier of the delay so that I wouldn’t be disconnected early and was told they can’t do this and that I should contact them myself to cancel the cancellation date for a few weeks (29/12/22 - 13/01/23 - original installation date to revised installation date) My current provider explained that because Virgin had taken over the line, and it was technically theirs now, I am unable to make any changes through them. I explained this to Virgin and they offered me a dongle with unlimited use free of charge to use in the days I wouldn’t have a phone line/internet. I agreed and was asked for all my personal information and bank details….. They wanted to credit check me for the FREE dongle! I’d just had a credit check to join them and now they wanted another one! For a free product! These hard searches affect your credit score and to have to have one done for a free product is a joke! As I refused and explained it wasn’t good enough, they said they would now make my repair appointment a priority and that someone would be out today and if all went well I would be connected by my original instal’ date. Surprise surprise, nobody turned up, a whole day wasted! I’ve now told them I don’t want their services no matter what and now I’ve got to wait for them to contact my original provider to verify they won’t be taking over the line and that can take up to 48 hours! Probably longer because of Christmas hours. Messed about and lied to for nothing! Disgusting customer service. No wonder they rank so low on here.
3 months ago
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Virgin Media has a 1.2 average rating from 1,852 reviews

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