M Ferguson
2022 Dec, Virgin Media, *Don't be fooled ,*Dont trust them, *They are liars, *They close your Complaints down without addressing complaints or requests to cancel, * They respond with answers that don't match your complaint to close down complaint as resolved, In order to blinker OFCOM Virgin Media after service and end of contract cancellation process handling doesn't exist. It's not the 1st time either..... No Virgin Media service past 3mths End of contract terminated 3mths prior We have also moved 3mths prior All notified and discussed via phone x5 way back from Sept/Oct Via Virgin Media App multiple times Via Email Via 3x Customer Complaints, cancelling and ending contract, not renewed 🤬 3 x asked what would you like us to do Via Complaints reply Please cancel contract.... Cancel contract....... Cancel cancel cancel cancel cancel cancel cancel +++ Response please talk to our moving home department..... no cancel Response please talk to billing if your struggling to pay..... I've recently received a message Dec to say they are stopping our service.... if I wish to reinstate please call..... This is for previous address 3mths ago You would think finally it's cancelled.... They have listened..... Wrong still trying to charge for Nov- Dec Dec-Jan For previous address They've since requested collection of products.... where from previous address 🤔 They then continue to chase for money for an expired and cancelled contract. They then sell this off to a debt collection company even though you don't owe them anything..... They have fast broadband bit you will pay for it in the long run, Mark my words... It's our 3rd and last time with Virgin Media.... it's also the 2nd time in a row of this incompetent terrible customer service. Having left for a better offer with a competitor again. Having managed multiple multi million service contracts Globally & Nationally. I feel Virgin Media are by far the worst I've ever had dealings with.... Never Recommend again.... Never have again Report to OFCOM & Ombudsman 🤬🤬🤬🤬🤬
2 months ago
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