I was been told by Naeelah an engineer will come in next four hours, we wait 6 hours no one come out, we call back after 6 hours waiting and Jai said another engineer will come this morning between 8:00 and 12:00 we wait again at home and no one turn up again. The account is flagged two disabled elderly persons leave at the address they doesn't have home line and internet at all the tv is not working and is New Year eve . The most worse company ever , I will stop the contract after someone will call me back for my complaint. I will never ever recommend Virgin Media to anyone else not friends or family for sure. 😡😡😡