One and a half hours on chat line. Operator Ji only answered every 10 minutes. All I wanted to do is get rid of landline and telephone as I only kept it for my mother to ring, but she has recently passed away. The final offer was to reduce my bill by £1!!! Absolutely appalling customer service. I have experienced this before and I think now is the time to change supplier and go public with my poor experiences with Virgin.
2 years ago
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