I have been with them for over 15 years. I found out that I was charged well over ‘going rates’ for the service (£63 pm), when they offer a much better service (many more TV channels) for £29.99 (!!!) to new customers. So I rang them to see if I could get a better deal. The agent told me that ‘it is bad for business to offer existing customers the same deals as new ones, so won’t be able to go anywhere near’. The ‘best’ he could offer was a service downgrade for £43, for a service that SKY, for example, charges £39 (SKY still offers more channels in their bundle, but it is the nearest I found to compare). So much for rewarding loyalty!! Shameful!! So shop around if you can before going with this lot!