I have posted 3x on this forum Called 3 times spending over 2 hours on the phone STILL NO FIX FOR THE "YOU CANT USE THAT PASSWORD" ISSUE!! I tried to complain twice and first time they put it down as a 'WiFi issue'and closed it immediately without telling me. Last week she said she wouldn't log a complaint but would call me back on Wednesday... guess what? NO call back. Fobbed off again. I can't view my bills, change my TV subscriptions, my stream box doesn't work and I can't use tube WiFi. I need to cancel this atrocious service but I can't bear the thought of another hour on the phone to these call centers who don't care and tell you anything to close your complaint.  ANY ADVICE FROM ANYONE?? Or do I just go to the ombudsman at this point?