I am talking to the ombudsman about these clowns. I questioned my account on leaving an address. I had an account for 15 years. When I started asking questions I NEVER received an answer. Ultimately they sent the deadlock letter to my OLD address which they knew I did not live at. They then sold the disputed account to some debt shisters claiming I had not responded. Avoid these people. The worst corporate scum there is. Happy to rob vulnerable people and con existing customers. A bit like dealing with an insurance Company. Dont believe the speed claims either - lies.