We rang Virgin back in January to cancel . Because there broadband was forever going down in my house, not happy need it for work. So they told us we had 3 months till our contract ran out so would have to pay £141.50. So fed up with them ,customer service shocking not bothered after 19yrs as a loyal customer. So gave them 30 days notice. SO we went with sky, installed yesterday thinking Virgin would be cancelled. Today day 31 and noticed Virgin still working on my husbands phone. So rang up Virgin to be told at first it hadn't been cancelled. Wasn't at all pleased asked to speak to cancellations told me tv and broadband was cancelled but because I wanted my home phone number porting to sky I need to give another 30 days. Absolutely appalling customer service DONT SIGN UP TO THESES MONEY GRABBING SO AND SOS .