I will simply add the email I sent to their Resolution team, so you can see what they are making me go through - still ongoing. "This is getting out of hand, and extremely frustrating. I have dropped the broadband today at a Yodel collection. What I'm really, really frustrated about, is that you keep telling something different, every time. This has been going on for two (2) months now. I only received the collection bag YESTERDAY, after I have contacted you many times to tell you I changed address. Despite that, you KEEP sending me harassing emails and texts in reference to collecting the broadband from my OLD address (2 Fulcher House, N1 5NP). I have called you more than 25 times throughout this 2 months, to tell you the new address, and ask for the check and an itemized bill. I still have not received the check and itemized bill. I called to complain about the harassment emails, as I really wanted to ship the broadband since 6th January (when the service was deactivated) but I only received your collection kit YESTERDAY. Because of this complain, you have said on the phone: "apologies for the inconvenience, we have now removed the £40 charge from your account" Now, you are telling me that this charge has not been removed, which is in contrast with what I was told this week, on the phone. I have been waiting for the check and the itemized bill since the 6th of January, 2023. Since then, I was told many different things - that I was going to receive it via email within 5 days, then they became 10 days, then they became 45 days since disconnection, now they have become 'as soon as the kit is returned'. This has been a nightmare, and I cannot believe I had to call 25 times, just to receive a different information every time, and not only I felt (still feel!) harassed (by your threatening emails and texts with your charge and referring the old address), but also, the only issue that was resolved was that you FINALLY sent me the collection kit to my current address (W13 8HA) yesterday. The rest is still unresolved, and it really has been a long time. Today I called again. You mentioned today I was going to receive the itemized bill (clearly stating the early disconnection charge) by post. That did not happen, and on the phone I was told I will receive the itemized bill by email within 24 hours. I am quite convinced this will not happen since everything you have been informing with has been a lie."