I am a virgin media customer for almost 4years now. I recently booked an engineer to move a cable from one room to another in the same house. The agent I spoke to on my first call informed me I am not going to pay for the engineer. Later in the same week I got an email about a new package and a new contract where my monthly charges was increased which I never agreed to. I quickly called virgin media and explained to them I never agreed to such package. I called several times and spoke to (Michel, sia , gulusheer) and all apologised and promised to make the necessary corrections. For about 2 months now nothing was done and I was sent a charge of £150 to pay. I tried to call again and my access was limited to speak to an agent. I raised a customer complaints and the response I got was to pay the amount I owe. VIRGIN MEDIA EXPLOIT AND ABUSE ITS CUSTOMERS. WORSE COMPANY EVER