It takes hours and a lot of persistence to get to the point when they finally accept you're giving them 30 days notice. They even insisted that I had to give them the details of what package I was moving to before they would accept my 30 days notice as "the system won't allow us to process your request unless we have these details". I've been with Virgin for 10 years and been reasonably satisfied, but this behaviour is like trying to leave a cult. I'm leaving because they won't give me the same deal as a new customer, whereas other providers obviously will.
2 years ago
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