Please read all of the reviews and DON'T sign up with Virgin Media! Our experience with Virgin Media would take hours to explain and it wouldn't make for good reading! When you read all of the negative reviews and recognise that the company haven't even had the decency to respond to people's complaints, you realise that they are all about selling! We have been with another broadband company for a number of years, without complaint, but we were looking for a cheaper alternative, especially in todays economic climate. I now wish we had just payed the extra and stayed with them. I'm so disappointed that the customer experience means nothing to Virgin and, to be honest, I feel like they should be brought to answer at a higher level.