Had virgin but at the start of lockdown it was too unreliable to work from home. Going offline everyday, was told no issues in area. In the end I cancelled my direct debit so I could talk to a human as I knew they would call as soon as payment was missed. got nowhere with them so sent an email to the UK CEO. Got a refund for 5 weeks lost service and contract cancelled. some weeks later I was planting a couple of trees in front garden and as I dig the virgin cable was only 5 inches under the soil and no ducting, just the cable. useless company, cant do anything right.