Wanted to check the fibre / wifi status of the new place I'm moving into. I was HASSLED on the phone for days to sign up for home services, but I repeatedly declined saying it was too early and I wasn't even moving in yet. Granted, the deal was good so I said I was interested, but would call back later, and OF COURSE the deal was only for that day. VM told me to sign up and they would send my kit out, but I said I didn't even live there yet. No problem apparently - VM said I could pre-order my home services kit for delivery to my current address, and then just take it with me to the new place (account address) and activate the day I move in. GREAT. Come the day of delivery - I'm tracking the delivery (YODEL yikes) and of course, I notice that it's going to the new place which is empty. Tried to redirect the package, no answer, no option to redirect or rearrange it for another day. The expensive equipment was "delivered", Yodel can't confirm the address they delivered it to and all they can confirm is that it was left in a foyer. I was told to check with family - not sure which family as nobody lives there? And now it's left in a foyer with 6 other apartments. The "delivery" has kicked off Virgin Media to begin charging me for receiving and starting service and on their system they have the status as delivered to the correct (current) address which is completely different to the address where Yodel delivered. Both companies blaming the other. I've spent 5 days constantly on the phone going through to different departments and they often disconnect the call - I've told the story 15 times and my account notes are never updated. Shocking and still no resolution.