So I tried to come out of our #VirginMedia broadband service we have had for 4-5 years. In 2021 we were sent a 'free' stream box which in 2022 Virgin Media tried to charge us for having the Stream service so I called and told them to remove it and readjust the monthly fee back to where it was. Of course the standard broadband price had gone up for Broadband so it was still £4 per month more expensive. Virgin Media put prices up this year another £7 per month (£10 in a year) meaning we have had to look around for a cheaper alternative. I tried to cancel my service and was told in the call in 2022 I had 'agreed' to another contract verbally and now it will be £288 to exit this 'contract'. We are not even paying back towards the cost of the router so where on earth has the £288 come from? So I am now going to ensure everyone I know and meet never choose Virgin Media for their broadband service. Starting with my Mum who spends £55 per month who will be switching next month.