The customer service is very poor its a langue barrier i do not understand them half of the time i have been with this company for like over 25 years i have seen them go down hill plus its to expensive i am looking to move over to another company every-time you have to ask for discount if you forget your bill would be like £75 just for phone line and internet other company are offering cheaper and better service who can afford that my wifi do not work that great it comes n goes i had to buy a fire stick for me to watch my shows now my daughter cannot received wifi in her room so what am i paying wifi for everything is poor my friend has bt never had any problems that im going through she has perfect service virgin media needs to sort it out other wise they will lose a lot of there customers when they put price up no email or letter the lady told me we do not have to send out no information it will be on your bill i though it was a bit rude I'm