Basically virgin media sent a adapter I called the company, and after being on the phone the advisor said I will send a engineer, and is there any other issues we said that the wfi keeps cutting out and we are having problems with connection, the engineer turned up he sorted out the phone issue and did a check on our wfi ,he said that it was sorted, but after he left the issues had not been resolved at all, we called virgin media four times, and finally a person answered and we did everything she told us to do ,but it did not solve the problem, the call ended at 10.50 this morning and she said that she would call back within the hour, and it is now nearly three o'clock in the afternoon, and no one has got back to us so basically yet again virgin media does not stick to their promises