There are a lot of unpleasant things going on with this company. First thing's first, I lived in the UK from 2020 to early 2023, and I've chosen them, as seemingly there wasn't better. The first year was pretty good, a kinda good service for a cheap price. But, from the 2nd, year, my internet bill was almost 70 GBP per month (>2 times than it was), and the quality dropped significantly. Secondly, after the quality dropped, my wife worked form home, so she needed a stable internet connection. Now, there was a period, when the quality was so bad, that she was almost fired from her job, which is something mindblowing. And guess what: the solution was that I have called them, and practically bollocked that poor Indian girl who was at the costumer service, and of course I have felt very bad, but guess what, the service was restored to an acceptable level. So, here, I would like to send a message to the Richard Branson fans: this is a man, who owns a company, whose relevant leaders are completely unaddressable, and uses 3rd world young people as a shield in front of them, while the leaders just take away the money, and have a lot of fun - based on their LinkedIn photos. And, as a brilliant coda for this saga: I have moved to the US early this year, and the termination of contract (was) is just another good example of their human qualities. They refused to pick up the equipment, and I couldn't be in the UK to return it - as I have already left, however, I told them that the next tenant of the house wants to use them as internet providers anyways. And, of course, the equipment pick-up by them is not free of charge... Anyways, in the end, in practice the exact same thing has happened what I have suggested: their engineer picked up my old equipment while he installed the new one to the new tenants, and that was it. Besides, they have sent me a bill for picking up the equipment. Of course. And, there is no channel from the US to them where I could email them, or even speak to them (media company, LOL). So, in the end of the day, I will need to pay for literally nothing, as my ex-landlady can get in trouble with a red bill associated with the address. And, the ones who think that the US companies are even more unaddressable, this is just not true. Here you can do your own, personal contracts even with much bigger companies than Virgin. And, Virgin, don't comment any generic gibberish here, because it will just make you more miserable. If you want to talk to me, that's fine, but I already had enough from your "company policies".