Appalling service! Following receipt of a bill saying my contract was ending I contact Virgin and was advised that the price was increasing the next day from £43 pm to £82 (!) I wouldn’t have known otherwise! Worth also mentioning that I have been a customer of theirs for the past 12 years. Following that initial call, via India, who then transferred me as I said I was unhappy with this increase and the offers suggested, and after some negotiation with a Customer Service representative based in the UK, it was suggested that a revised bill of £48 pm could be offered bit that he would speak to his manager and get back to me the following week once he had sought approval to reduce my monthly bill to £42 with a reduction in broadband. Two weeks passed, no phone call back, so called again, this time via the Philippines. A different set of figures were quoted but accepted a downgrade in TV channels for £38 pm. I soon realised that the downgrade meant my regular channels had disappeared so called the next day, again someone from overseas, asking to revert back to what I had pre increase, but overnight the price had changed and was now £53. I was then put through to a UK customer service person, a lady based in Sheffield, who said with a discount I could have the original package that I had with no changes for £43, which of course I accepted. This was 2 days ago. All was fine, channels back on yesterday.. then today they’ve been removed again. After spending around 2.5 hrs today trying to get this reinstated - assuming a fault - I was advised that the package I had was the basic.. after much checking and going back and forth, being put on hold, was told that this would require a price increase to £53. Absolutely no logic or consistency. I asked to be transferred to customer services UK but was told this wasn’t possible. Frustrating doesn’t cover this. No joy, hung up, tried to call using the options previously given to get me through directly to the UK team but ended up overseas with no resolution. I insisted on being put through to the UK customer service, and eventually got through after a 52 minute wait. I explained exactly what had happened, that there must have been a note of who agreed the £43 - or a phone call recording to verify our conversation specifically asking to revert to the same package as I had before, including Sky Crime, but he said he could only offer this for £48. I asked why the previously applied discount, reducing to £43, wasn’t being applied and he advised me that he’d already used up his discount quota and any previous discounts couldn’t be retained. I asked if he could speak to a manager about this, but be said it wasn’t possible. So by the end of this palaver I was so frustrated I have now given notice. Virgin services haven’t been as reliable either, with frequent disruption to broadband, to a lesser extent the TV channels. Trying to get through on the phone is ridiculous and the general inconsistency in pricing does Virgin’s reputation no favours. Impossible to recommend on this basis.