My experience with Virgin Media has been extremely disappointing, primarily due to the issues I have encountered with their billing department. The main problem I have faced is that payments have been deducted from my account consistently, even though the broadband router has not been connected by Virgin Media's fitters. To make matters worse, the broadband box was left outside my property, and there is no router or modem on site, nor have the wires ever been connected. This means that for a total of six months, I have been paying for services that I have not been able to use. This situation is completely unacceptable and has left me feeling financially burdened and deceived. Despite my efforts to address this issue, including previous telephone conversations with Virgin representatives, no action has been taken to resolve the problem. I was assured that the payments made would be refunded and that my monthly payments would be put on hold until the services were successfully installed at my new property. However, I have continued to receive monthly bills for services I am not receiving. I am deeply disappointed by the lack of accountability and responsibility demonstrated by Virgin Media's billing department.