I was on the phone for more than 2 hours today and was been passed from one line to another because they couldn't deal with my issue or resolve my problem and get me to the right line. On top of this three different agents decided to hang the phone on me and this happened 3 times and am sure because they are clueless to able to sort my problem. As it was 3 times the phone got hanged up am definitely sure it was deliberately done and was clear it wasn't a connection issue especially having been on hold and from one agent to antoehr for 2 hours. This just shows the poor as well as the rudeness customer service virgin provides and the lack of knowledges as some of your staff did not have a clue what the consumers rights act 2015 is, which I had to Explain to some agents. My complaints are still not sorted and my mobile handset is now 2 weeks without service so it does not do it's required job or as promised in the contract. I will be taking this further and definitely making complaints online as well as never recommending any of my friends, families or people I know to virgin anymore. It is ridiculous that I've been waiting two week without any service and still getting charged for the handset contract as well as the sim plan even if the handset is faulty and unable to use at all. I will take this to next level even if it goes to court. I would definitely say to everyone that is planning to join virgin media is to keep away as they never deliver what they promise nor have the right staff that can help you or guide you to the right department based on your issue. Keep away and save your money as the contract we took is not been met and problems are not solved. Furthermore if you try to complain it just goes unnoticed and you will be just transferred from one agent to another with no solutions. Also note that my issue with my phone started when they migrated to 02 and now my handset is faulty as it does not have any service at all and virgin media are refusing to sort this issue and fix it.