DO NOT JOIN THIEVING VIRGIN MEDIA. I have been with virgin media over 10 years and I have had an intermittent fault for almost a year with my broadband service that results in internet downtime and connection problems. Petty virgin media refuses to change my 5 year old router which they constantly tell me to reboot everytime I call you to report the fault. Their customer service are not helpful and slow to reply or act on problems on your service. You can't speak to anyone in person as all communication with virgin technical team is done via text messaging. YOU HAVE BEEN WARNED, SAY AWAY FROM THE CRAPPY BROADBAND SERVICE FROM VIRGIN MEDIA