I am a Virgin media customer for over 10 years and the broadband internet as well as customer service is going downhill month after month. The internet connection is the worst in UK. I work in IT and I have never ever see a worst internet connection I have internet outages 2-5 times a month! they take hours to days. The reason for it is the internet box outside the house on the street! Its effecting the entire area. This is a re-accuring issue but after being on the phone for 1 hour and 50 minutes I am still not allowed to cancel the home broadband because of a "clause" that says i need to have a recurring issue within 30 days. Funny I have a recurring issue for years which is clearly recorded on their side May, June, July and now August but still they want to force you to stay with them. They told me I must pay a £165 cancellation fee if I wish to drop out. Well guess what. I will never ever come back to you lot. Disgrace to have you working legally in UK. They have turned off their reviews on facebook for a reason. The technical support used to be 24hours available and after covid19 they stopped that too and you can only reach them during office hours. Nothing about Virgin is appealing anymore. AVOID VIRGIN MEDIA BROADBAND BY ALL COST. GO TO SKY, BT or even better STARLINK @Virgin, please spare me your generic response blaming natural interruptions. And no need to advise me of a status check which doesn't help at all.
8 months ago
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