Virgin sold me a broadbandpackage and promised to install on a certain date. As that date approached I tried to call them to confirm it was still OK. After a long time on the phone waiting after using the automated system to get through to the installation department I was told it was another department. They then disconnected me. I started the process all over again and this happened twice more. The next time, I was told the installation could not go ahead as I lived in an area not suitable for broadband. They had sold me a package that they could not give me and then cancelled it without telling me. Next I tried to get them to delete my account as I could still see an active DD mandate against my account and I could still log in on the website. This took a further 1.5 hours and 7 different departments where they said since the account was not active it was the same thing as being deleted. They refused to confirm that they could or would delete any of my personal data in blatant breach of their GDPR responsibilities. AVOID THIS COMPANY AT ALL COSTS