We have been with VM for 20+ years. We only pay for Broadband as where we live, we are unable to support the phone line or tv. Therefore, have always paid a lower premium each month JUST for the broadband. However, this year we received communication that our new contract will change to £57 a month. This was a shock as their broadband/TV and phone package is only £34. We contacted to team to ask for our usual premium payment (which we know increases slightly each year), However, we were told the best they can do was £32 a month. We explained that this is not equitable as the package deal is £34 for broadband, tv and phone and we have JUST the broadband as our home does not support the other two features. So we contacted their retention team as to why we will be paying so much for JUST the broadband and why our payment will increase to £57 next year for one feature. We were transferred to ‘others in their team’ saying there is nothing they can do when we finally got through to a manager - we were ‘suddenly’ disconnected. VM does not care about their long term customers. Their services are regularly disrupted - more recently 2/3 days with no email. They are resting on their laurels with the notion as they have 'fast broadband' so their services, customer care, customer satisfaction is less than stellar.