When the service works, it's OK, but if something goes wrong, it's horrendous. I've been without internet for 7 weeks now. No-one tells me what's happening, and I have had to chase constantly. I've had 4 engineer visits - none seem to know what's going on. I had to wait an extra 2 weeks for a specialist team (outsourced for some unknown reason) to come, because the road needed digging up. They never came, and I wasn't told, so I had to chase again, to find out it was rescheduled for another week's time. Dreadful dreadful service.
7 months ago
Virgin Media has a
1.2
average rating
from
2,145
reviews
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