I placed an order on 25 August. Account number: 347490703 Area reference: 03 It took 5 visits for almost a month which I had to attend and have time off work for them to find out my flat is not serviceable. After the first visit the technician said there is no signal in the cable and left. There was no follow up from Virgin so I had to call them to see what's wrong. I was scheduled for a second appointment on the 12th of September. Subsequently the appointment got postponed for the 16th. I called to see if everything was fine and they said there should be one extra appointment prior to 16th for a survey which will happen on the 11th and I for sure need to attend. I was home on the 11th but nobody came. On the 12th I got a call from a technician asking if I was home!!! I called multiple times each for 45min to coordinate them as they looked completely unaware of what's going on. The appointment on 16th got postponed for 22nd and a servey happened on 20th September. I was told multiple times not to worry that I will be installed with working internet service on the 22nd. On the 22nd after one more morning off work the technician came, this time stayed for 1.5h talked to his boss and decided they cannot be bothered investigating further declaring my address non serviceable. I was recommended to find a different provider.