Have been with Virgin Media for several years. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. We are moving to Plusnet where we get 500mb for £35 per month. We have tried to cancel our account with Virgin but without success. They do not answer the phone, the online chat does not allow cancellations, so they suggest we write to them. This is 2023. Ofcom has opened its own investigation into Virgin Media's compliance with its handling of contract cancellations. It has evidenced that Virgin has not complied with the rules. Avoid Virgin, they are expensive, dishonest and do not play by the rules.