This is the rudest, most confusing company I've ever dealth with. First I was supposed to get an email from the person I spoke to on the phone and set up my contract with, regarding my contract and a discount I was supposed ro receive, explaining this. I never got it. Second im trying to install the box I received but there's already a cable in the wall which I need to replace. I called for help, but it took me 10 minutes to go through the ridiculous options in the menu to finally have the right department. When I spoke to someone there was so much background noise I couldn't hear them. She reassured me she could hear me, which obviously doesn't matter if I cant hear HER. She asked me confusing questions i had no idea what she was talking about. Literally all I want to know is how to replace the cable in the wall. When I got confused and asked her what she meant, she told me to look up the contract. I did. She asked for specific information and I told her I didn't understand her, as this is not my first language. I kept asking for her to repeat her question or maybe explain in a different way. She hung up. Absolutely appaled by the customer service, the unprofessional attitude and lack of help.