What hasn't gone wrong?? Ive been with them for years, at the beginning the charges were OK, it was fibre and no one else did that, also customer service was OK, with some people being really helpful. Just lately though they seem to have been hiring people who could get a job with TalkTalk. They went to put their prices up so I wanted to change the package. Every attempt to get in touch with them about this involved going round the same hopeless circuit of chat with a bot that resolved nothing. I then made agreements by phone for new packages at agreed lower prices - but the bills were still at the new sky high prices. Tried again, same thing. Any complaint? - tell the bot. I'm now "restricted" so no broadband at all. They are stinking liars, dragging out the arguments so they can charge for another month. I wish I never signed on with them.