Raj Tilak
Absolutely horrendous service My Internet stopped working since the evening of 7th nov. I called on 8th morning and complained. The customer representative said he would need to run few tests which would take 24hrs and if the issue is not resolved he week assign a technician on 9th Nov. As usual the issue persisted not no one called me to check for any followup so I had to call and go through the process once again. I now have a didn't representative who had no clue about the agreement yesterday and said it will take about 24-48hrs to get things resolved and I wil need to get a new hub and if that doesn't solve she can assign a technician on Monday which is on 13th november. Me and my wife work from home and we have our living on the internet but vergin media doesn't care about customer service or the problems to customers. Their representative give false information and make the customers anticipate such useless service, absolutely no care or concern about the customers. Am losing my leaves and money due to the terrible service of vergin media. How could an Internet service provider take 6 days to resolve an issue absolutely disgusting. Am. Looking to move out of these selfish no customer value company. The fact is virgin media dosnt have enough technicians to support the customersand hence they blame customers and make them run for internet. Complaint number :091123186 Thanks, Raj
5 months ago
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