I am leaving this review out of pure frustration. I've had virgin media for a number of years now and I have a complaint I'd like to discuss but I've not been able to speak to a human despite best efforts. Virtual assistants redirecting me at every turn, it is beyond frustrating. The reason I am getting in touch is I have been harassed by a virgin media call centre and must have receive 30 or more calls in the past couple of months. Always on a different number but today has really taken the ****. I've had three calls from a virgin media agent trying to sell to me. I am sick of it. I can't block them because they use new numbers every time and they won't leave me alone. I am at a point where I want them to delete all my personal data, my number and email address and I want to cancel my contract with them. Massive disappointment. Don't give virgin media your personal details or phone number. Otherwise you'll regret it. Customer service is awful. They don't care about speaking to you and always say they are busy due to unprecedented demand. Sounds like they always have that issue because they don't have enough staff. I am going to ask to cancel my contract because I've had enough of this. I feel like my blood is boiling.
5 months ago
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Virgin Media has a 1.2 average rating from 2,138 reviews

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