Anon
I am absolutely fuming and appalled, at the way your overseas staff spoke to, and treated my daughter. Who for your information is disabled. She also has verbal palsy, so her speech is affected . It was only a few Months ago, that I suffered a heart attack, and had issues with your overseas staff treating me as if I were an inconvenience. My complaint is that, my daughter tried phoning your company, and after an hour plus of being on hold to the same track of music, finally spoke with someone who refused point blank to help her. I am an emergency service worker, and I find this manner verging on contemptuous and unacceptable discrimination! My daughter had been a whole day without Television or internet. But your overseas staff did not care, and we're NOT, willing to assist As with a few weeks back when, apparently there was a local virgin media network blackout, she was treated in the same way. After hearing my daughter explain how she had been treated, I called a second time. I had been over 51 mins on the phone with same music blaring, and no answer, and then for someone to cut the call. Earlier on with my first call, I was told, the issue will not be fixed until Wednesday, and being told there may be a fee to pay! What time of service are you providing these days? Not only have I served HM forces, I worked tirelessly through the corona virus, putting my life on the line, only to be treated with contempt by virgin media. I will be taking this matter up with Ofcom , trading standards, BBC Ones Watchdog, and Panorama. I await your pre rehearsed response. Should someone have the integrity to call me and explain why your staff treat disabled customers in such a disgusting manner call me.
5 months ago
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