I’ve been with Virgin Media for around 6 weeks. I’ve had nothing but problems and had to phone customer service 6 times! Their customer service is absolutely awful. They’re based in the Philippines and don’t let you speak, constantly talk over you and can be very rude! They try and sell you packages but don’t explain in detail what they include. I recently upgraded my package to M350 volt broadband, landline and 360 box. But none of these services have worked for 7 days, as they cancelled the package!! Waited 3 days for them to call me back, and I heard nothing. I had to call them today and waited 45 minutes to get through. I now have to wait an additional 8 days for an engineer to come out! Dreadful!!