My experience with Virgin Media has been nothing short of horrendous. The connection is consistently unreliable, with frequent outages that disrupt work. But worst of all is Virgin's customer service. Not only are they completely unhelpful, and unresponsive when things go wrong, it seems they are trained or incentivized to tell complete and blatant lies about promotional offers to get you to sign up to contracts. I was promised free Netflix as part of the contract, but have been paying £20 extra per month. The worst thing of all is that I clarified several times on the call that this was a completely free extra and requested written contract upfront. They made an excuse about not being able to provide the contract up front, but reassured me several times that once I had started the contract they could apply the promotion. Don't trust them it's a complete lie!! I do not know how they are able to get away with it, but it's a complete scam. I have since been unable to request the promotion or resolve the billing discrepancy over the phone, and have resorted to requesting a written copy of all telephone interactions we have had, attemptung to prove to Virgin that they blatantly lied to us. It's disheartening to encounter such dishonesty, eroding any trust I had in the company's integrity. Its not a nice experience dealing with a dishonest company, with such deceptive practices.
4 months ago
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Virgin Media has a 1.2 average rating from 2,140 reviews

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Alice, Customer Support

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