Honestly 2 years not a problem, on the priority list due to being disabled. Then re signed in September, was told the following: Upgrade to hub 5 Black WiFi pods Volt boost to internet speed Sky sports and mixt. £47 a month, good you think. The last 2. 5 months have been a nightmare.never got what I was told until after 30 -40 calls 1-1.5 hours on the phone to customer services getting bounced all over the place to overseas call centres, I one call I was place on hold 6 times, bank on 3 mins and overseas call centre picked up the call. 6 sets of security, 6 times explaining the prob to be fobbed off. Even today cut of 3 times( and you know when someone has put the phone down) was promise call back not had one yet! Over 3.5 hours on the phone today. 2 weeks ago received my hub 5, still no volt Benifit’s probably touching 40 odd calls. So white pods don’t work on hub five but even though I am on the priority register suffering PTSD, and explain over and over again that when I am on my own I need to stay upstairs. They refused point blank to send me the new WiFi pods out until I returned my old router and pods! I did this the day after receiving my hub 5! It’s now been 2 weeks 3 days with out internet upstarirs. Since September I have not received the service I have paid for; Virgin media have broken there complaints code of conduct, customer service code of conduct and technically have breach there contract with me for the utter failing and incompetence to supply what I paid for! So far received hub 5 after 2 months Received one month free service that’s it. I am still without internet upstairs they have failed in there broadband garentee contenders loss of service honestly don’t give a dam. Some of you might know, the slightest change to routine for PTSD sufferers is bad enough but this has really start to effect me affect my health. What’s the point of having a priority/ accessibility list when you don’t anything to help! What a joke, you take my money in turn I don’t get what I paid for, don’t provide the service I paid for nor the support. You should be ashamed! This will make you laugh got offered £20 compensation today! Don’t even touch the sides