Appalling customer service. My home phone line stopped working, so spend about 20 minutes on hold. was told an engineer needed to come out between 4-7pm. They never turned up, and phone still off. Called again, and 17 minutes on hold. Was told an engineer didn't need to come out, and that my phone had been disconnected. He said (in very poor English from the call centre somewhere in the world) that he would switch it on, and to wait 1-2 hours. 7 hours later, still no phone, so on hold yet again waiting to speak to someone who doesn't understand what I'm saying. Disgusting service, Virgin media. Will never use them again, and let's see if I get the refund for the week with no service.