Such a relief to get away from this ghastly company. Virgin has no concept of customer service and it seems clear those running it have no intention or wish to improve. It still took me 90 minutes on a 'chat line' to cancel and then they wanted to impose an excessive additional charge although I was out of contract. Moved to Toob. Twice the speed for half the price and brilliant communications with pleasant people. The contrast could not be more striking.
1 year ago
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