This is gonna be a long one, but believe me it’s worth reading. If there was any option to rate their services with digits below the 0 I gladly would. This is the worst broadband company I have ever come across. Recently moved to a new property, and chose VM as a broadband. They booked me in for installation on one date, which they couple days later offered to change on an earlier date. The earlier the better-perfect. There was no need of outdoor installation cause their broadband is already brought to the building since the neighbours below us use the same one. The day of the installation comes, I took a day off work to stay at home so they can come and set up the router. Around 11.30am I received a call from the engineer saying that they wont be able to instal the router today cause the work with the cables havent been done yet. After his call I called customer service to ask details for this delay as I knew that there is no need of additional work outdoors prior our appointment to which from Customer service told me that their engineer has reported that he already been to the house but nobody opened the door for him and he couldnt gain access. This was a false report, and it wasnt true cause I was at home the entire time. I gave call back to the engineer on his number asking for his name which he did not provide and after telling him who he is talking to he hanged up the phone on me. I filed a complain against that engineer to which nobody came back to me with any outcome. We rearranged the appointment for another date which was yesterday, but since I was working I was not willing to take a day off this time so the appointment was supposed to be between 6PM-8PM in time where I can give them access to my home. After rescheduling they send me appointment confirmation with wrong time slot (1PM-6PM). I couldnt believe it!!!!!!!!! Once again I called back customer service and they told me not to worry that in the notes they’ve added that the appointment is for 6PM-8PM. Guess what? THEY RESCHEDULED MY APPOINTMENT WITHOUT NO NOTICE FOR 26th January 2024. At this point I already lost it and called customer service to cancel all this nonsense, it took me 50 minutes on the call to manage and cancel their ridiculous nonsense. They didnt want to cancel my package, on top of that they wanted to charge cancellation fees for installation that never happened. I was ready to drop everything at this point and proceed further on court as I have the evidence of all the calls and humiliation experienced. They would not get away with this anyhow. If you listen to my advice, do not ever try to work with them. Save yourself time, money, and nerves.