This company is not worth even a single star!! I'm appalled that they haven't still shut down inspite of providing such a pathetic customer service and horrible reviews!! My wife has been with virgin media for over 13 years. This weekend wifi went down, initilally thought it was some weekend disruption. When my wife called virgin since account is in her name, they said connection has been cut because there's a credit of £500 in excess for land line charges which we never use!! We never used the land line and has been dead for years. We've set up for direct debit and even if there's a due they could have taken the money from bank. There was no mail, letter regarding dues and abruptly disconnected!! I've not seen such a ruthless provider with such pathetic service. We both work from home and left with no wifi and no access to work. Wife has been making several calls since the weekend trying to prove that landline has been dead for a long period of time and not been in use, but the customer service is so horrble they keep transferring calls and end up in circles with no resolution. I want to apply for a new connection with another provider. But virgin media says we are on a 18 month contract until July 24. We've been with virgin media for 13 years and when asked if it's not a rolling month contract, we were told because we made some changes to the package our contract has been set up again!! I don't know how such a company can exist in today's day and age!! Whoever is looking for a new connection please stay away. There are better providers who offer much faster broadband connection and moreover better customer support