Never ever again.
I have had so many issues just with the installation of virgin Media I have now cancelled the whole lot and going back to my previous provider, with a higher monthly cost and slower broadband speed.
On 3 separate days Virgin have failed to attend and install my services with no contact from the company and leaving me to resolve through the horrendous outsourced call centre.
As a self employed person this has cost me hundreds in lost income.
Their call centre is truly horrendous, I've never spoken to people with such a lack of basic understanding of English both verbal and written.
I have constantly been misinformed and given wrong information relating to my installation.
Honestly a truly terrible experience and will be actively warning people to stay clear of Virgin from now on.
Do not touch this company
1 year ago
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